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Business on your Feet – Behavioural De-escalation
Thursday 13 July 2017 – 7:30 am to 9:00 am
Business on your Feet Networking – Behavioural De-escalation
Business on your Feet Networking gives you the opportunity to make direct contact with other business owners and business leaders, hear from leading experts and learn new or develop existing skills you can use today. All delivered in an energetic friendly environment.
Behavioural De-escalation with James Fletcher
It’s an unfortunate reality that many of us either have or will encounter aggressive or confronting behaviour at work. What we can control is how we react to these incidents, by responding with emotional intelligence and appropriate communication skills.
You’ll learn to recognise physical and physiological changes that take place in the body during stressful encounters, and how developing emotional intelligence can increase your self-awareness, self-management, social awareness and relationship management skills.
Go beyond the basics to understand the nature of conflict, anger and violence as it may come to affect you and learn to use risk assessment and management skills to improve your situational awareness.
Presenter – James Fletcher
James brings extensive experience delivering high quality executive, leadership and organisational coaching as a senior consultant. He has experience as a former senior executive lawyer in public and private sectors and has managed some 30 lawyers as well as leading significant legislative initiatives. James worked as a Senior Executive Service lawyer with the Department of Social Services, and later as a Special Counsel, Public Law with a top-tier national law firm. As a training specialist with CIT Solutions, James now passes on his knowledge and expertise via the delivery of professional development workshops and short courses.
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