Online Payment Policies

Introduction
Canberra Business Chamber regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Canberra Business Chamber users, and conforms to Internet privacy standards.

Collection of Information
In order to use the Canberra Business Chamber website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Canberra Business Chamber is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Canberra Business Chamber customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@canberrabusiness.com

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@canberrabusiness.com

Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
Canberra Business Chamber uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@canberrabusiness.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties
Canberra Business Chamber may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. Canberra Business Chamber does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links
Links on the Canberra Business Chamber site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of canberrabusiness.com

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Canberra Business Chamber uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Canberra Business Chamber or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Canberra Business Chamber.

Online Payment

After ordering online, you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

If you wish to query a delivery please contact us at info@canberrabusiness.com

Refund & Returns Policy

Due to the nature of our business and in accordance with our constitution section 5.5, all purchases are final and are not applicable for refund.
Please be advised however that the following refund policy will apply to event registrations:

    1. A full refund will be granted where you cancel an event registration more than a week prior to the event;
    2. A 50% refund will be granted where you cancel an event registration between one week and 72 hours before the event; and
    3. No refund will be granted if you cancel an event registration within 72 hours of the event.

If you wish to query a charge please contact us at info@canberrabusiness.com.

Membership Terms and Conditions

Membership Services and Benefits

Membership services and benefits will be supplied by Canberra Business Chamber, one of its related companies or in association with pre-selected companies and service providers. Prices, benefits and services are subject to change at any time without notice.

Please check with a representative of Canberra Business Chamber for full and current details.

Membership is provided on an annual subscription basis and will continue provided that your membership fee is not in arrears. We will notify you of any increase to your annual membership fee. Canberra Business Chamber reserves the right to cancel any membership where the membership fee is in arrears for three (3) months or more. In this circumstance, Canberra Business Chamber reserves the right to recover the monetary benefit of any membership discount(s) received by the member whilst the member was in arrears. Canberra Business Chamber reserves the right to withdraw the benefit of the membership discount if payment for services received and/or products supplied are not paid in full within 30 days of receipt of the invoice.

Privacy Statement

Your privacy is important to us. Personal information which Canberra Business Chamber or one of its related companies collects is used for the purpose of providing you with information about the range of membership services and benefits available.

We may also use your personal information to keep you informed of the events and seminars which may be of interest to you and to provide you with promotional and marketing material about our products and services. To provide the range of membership services and benefits available to you, Canberra Business Chamber provides your membership details and information to its related companies and pre- selected service providers. By accepting membership of Canberra Business Chamber you consent to this sharing of information.

Our privacy policy is available here. You may request personal information we hold about you by emailing info@canberrabusiness.com or by contacting us directly on 02 6247 4199. If any personal information we hold about you is incorrect please notify us and we will update our records

Equal Employment Opportunity

In accordance with Federal and Territory laws, Canberra Business Chamber provides an equal employment opportunity policy for all employees without discrimination against race, gender, religion, colour and any disability or impairment.

This policy extends to all applicants for employment and all current employees regardless of office or representation. This policy works in the strictest compliance with Federal and Territory laws. This equal employment opportunity includes hiring, promotion, transfer, compensation and training, also including leave of absence and, in some cases, termination.

Canberra Business Chamber will endeavour to consistently employ capable people to manage and operate our working environment in a safe and profitable manner. This allows all people employed at Canberra Business Chamber to utilise their skills to their fullest potential, with the pathway to achieving the highest position possible. Employees at Canberra Business Chamber will be continually rewarded for their efforts and skill both in salaries and wages and protection against discrimination in all its forms.