Finding and retaining the right staff is essential for every successful business.  A person with a disability often has the capability and loyalty required but is overlooked. A number of our CBC members across different sectors already benefit from employing people with a disability in a wide variety of roles. This project aims to increase that number. Employing people with disability ensures that your team best reflects the community in which it operates. Like all employees, people with disability bring a range of skills, talents and abilities to the workplace. They work in all sorts of jobs, with many holding tertiary or trade qualifications. Numerous studies** have shown employees and customers are more loyal to organisations that demonstrate they value diversity and inclusion and that their workforce reflects the community as a whole. Increasingly, evidence of inclusion is being taken into consideration when awarding contracts and tenders. Having employees with disability can help you to understand what your customers or clients with disability may need and give you an edge over your competitors. In addition, a workforce that reflects the diversity of the wider community is likely to lead to greater customer loyalty and satisfaction.

Peer to Peer Information Session – Thursday 21 June
The Inclusion in Employment Project supports business to business engagement by bringing together business leaders with experience in employing people with disability and business seeking new employees who may not have considered people with disability. You’re invited to the next Peer to Peer Information Session on Thursday 21 June. You will have the opportunity to meet and speak with people who have employed people with disability and people from the disability sector. For more details and to register to attend this free event, click here.

Did you know:

  • – 61% of businesses in Canberra are finding it difficult to attract required workers*;
  • – 42% of businesses in Canberra are aiming to hire more staff*;
  • – 34% of people with disability are managers & professionals;
  • – 90% of all disabilities are invisible; and
  • – One million Australians with disability are already employed.

Canberra Business Chamber, the ACT Inclusion Council and the ACT Government have partnered and formed the Inclusion in Employment Project.

The project has been created to expand employment opportunities for people with disability in Canberra’s private sector. As people with disability are employed the project will demonstrate to other private sector businesses in Canberra the many positive outcomes of employing a person with disability.

What Can I Do?

– Attend an information session, Thursday June 21 between
8.00am and 9.00am at the Canberra Business Chamber to
discuss the experience of fellow CBC members who have
benefited from engaging a person with a disability.
Register to attend here.


– Use the information, stories and video on this page to help
you gain a greater understanding of employing a person
with disability; and


– Use the listed tips to make effective differences, straight
away at your place of work.


Disability Awareness – eLearning

Use the Disability awareness is an important part of establishing inclusion for people with disability. Often our fears and discomfort about interacting with people with disability is based on lack of knowledge, uncertainties, and stereotypes that can influence your attitudes. It makes sense that the more informed you are, the more likely  that you will feel comfortable communicating and interacting with someone with a disability at work or in your community. Click here to begin the Disability Awareness – eLearning.

See why access and Inclusion is good for business

Useful Information

Question ANSWER
Do people with disability take more sick leave? NO
Research shows there is often lower absenteeism and low incidence of workplace injury.
Does it cost more to employ people with disability? NO
Research shows it costs no more than any other employee.
Funds are also available if workplace changes are needed.
Will it improve my business’s reputation? YES
Numerous studies have shown employees and customers are more loyal to organisations that demonstrate they value diversity and inclusion and that their workforce reflects the community as a whole. Increasingly evidence of inclusion is being taken into consideration when awarding contacts and tenders.
Can it help my bottom line? YES

  • High loyalty and retention/ reduced staff turnover and re-training cost.
  • Large market (4 million Australians have a disability) and the NDIS funds individuals so they can choose their products and services.

Useful Links:

The Inclusion in Employment Project is about business supporting an inclusive community while meeting some of their skills and labour requirements by engaging with people with disabilities who are willing and capable of working.
*Canberra Region SME Survey 2017 – Deloitte
**Employer of Choice Study, 2014 by Instinct and Reason for Heads Up campaign.
***’Missing out: The business case for customer diversity’ 2017, Australian Human Rights Commission, viewed 15 March 2017.

Tips for Growing your Business

Even small changes can make a big difference in creating better access to services or products for people with disability.

Changes could be as simple as:

  • Training your staff in interacting with people with disability;
  • Having a pen and paper at the counter for customers who are hearing impaired or deaf;
  • Providing large print versions of key information about your business;
  • Lowering equipment, shelving or workstations so that they can be easily accessed or used;
  • Provide seating for customers who may need to wait and cannot stand for longer periods; and
  • Always ask a person if he or she would like help. Do not assume they need assistance.

Contact the ACT Inclusion Council for information about how you can make your business more welcoming to people with disability.

The Inclusion in Employment Project has been made possible with assistance from the ACT Inclusion Council and the ACT Government