All posts by Kate Holland

Independent Contractors and Employees – What is the difference?

Independent Contractors and Employees – What is the difference?

Recently the Chamber has received several queries seeking assistance with identifying the differences between an employee and an independent contractor. This is a tricky question to navigate, and there is no set factor or combination of factors that will determine whether a worker is an employee or independent contractor. Each determination is based on the individual merits of the case, with courts and tribunals considering the totality of the employment relationship between the parties when examining the employment relationship.

However, there are some general indicators that can be applied when determining whether a person is an employee or independent contractor. We have provided an adapted table from Fair Work below:

The ATO provides a useful employee/contractor decision tool here, which can assist in determining which classification is the correct one for your situation.

The legislation governing the rights and entitlements of independent contractors are the Independent Contractors Act 2006 (Cth) and the Fair Work Act 2009 (Cth). Should you require any further information or assistance in understanding or determining if your workers are contractors or employees please contact the Workplace Relations team on 1300 277 881 or

CEO Update – May 2017

CEO-Update-Web-Banner - May

May 2017

The second in a series of monthly updates, Glenn Keys, Chair of Canberra Business Chamber discusses the key issues the Chamber is currently focussing on.

Visit to find links to more information on the topics discussed.

Sums don’t add up on decentralisation

Sums don’t add up on decentralisation

Op Ed from our Chair Glenn Keys

Imagine someone came to you and offered you the ‘opportunity’ to relocate your family, but the move would cost you a million dollars, your children would end up behind their peers in terms of their schooling, and your career would stagnate for a couple of years.

Would you consider this a good deal? Would it be something you could see value in taking up?

It seems likely anyone who did the sums would conclude this was a losing wicket and they are better off staying put.

Yet, when the Federal Government does the same calculation in relation to decentralisation of public service departments, it does not even try to convince us this decision will benefit the nation, it says only that it will benefit the regional city that is the potential location.

We have the current situation with the planned relocation of the Australian Pesticides and Veterinary Medicines Authority (AVPMA) from the ACT to Armidale.

A study found this move has no material economic advantages and is in fact likely to cost the agricultural crop sector between $64 million and $193 million per year due to loss of experienced staff and delays in approval of new chemical products.

The argument for relocation is based on building regional centres and bringing jobs to areas outside our capital cities.

Yet even the National Farmers’ Federation, who have to be considered experts on, and one of the greatest advocates for, rural and regional Australia, has opposed this proposal because it just doesn’t add up: for the Agency, the staff, their families, let alone the nation as a whole.

We also know that public service staff turnovers in regional areas are significantly higher than major centres, such as the ACT region, meaning lower productivity and reduced output of those departments leading to increased workloads on those staff that are there.

Now we have the Federal Government talking about further decentralisation of Commonwealth departments, a decentralization that does not drive an improvement for the nation.

If this were to occur, no region would be harder hit than the ACT Region.

About 57,500 public servants, or 37.5 per cent of the federal bureaucracy, work in Canberra.

While public sector employment as a proportion of all local employment is declining, currently it accounts for about a third of the region’s employment. It is still a major industry for the ACT and many of the region’s private sector jobs flow from it. The regional centres where public service driven employment spreads include Yass, Goulburn, Queanbeyan, Bungendore, Murrumbateman, Yarrangobilly and Captains Flat.

When the worst happened and car manufacturing halted in Australia, it was estimated the industry provided direct employment for about 45,000 people and another three to six people per direct job were employed in supporting industries. The majority of these jobs were in Victoria and South Australia.

In response to the closures, the Federal Government pumped $101 million into a Growth Fund to assist workers, businesses and regions affected by the change.

Yet rhetoric around public service cuts, closures and relocations never seems to include any suggestion of adjustment packages of this type for the ACT and those regional towns that would be hard hit by people currently working in Canberra and enjoying the many benefits of rural life losing their jobs, The Leader of the National Party often celebrates the advantages of rural living, but is backing a plan that could devastate many regional centres.

Decentralisation also runs counter to the Federal Government’s own policy and record on innovation.

To drive innovation, the Federal Government, and governments around the country, are encouraging industry ‘clustering’. The idea is that benefits stem from the networking and knowledge sharing that occurs when businesses are co-located in a dynamic environment.

The innovation eco-systems that are created see interdependent and inter-related organisations working and collaborating together.

While it seems to be seldom recognised in Australia, the current clustering of Commonwealth agencies has created an innovation eco-system.

With public service departments generally located in the ACT Region, we have seen other professional bodies locate near them and led to a free-flowing and effective sharing of ideas resulting in innovative and successful policy initially, and then onto businesses that have developed innovative solutions that deliver benefit not only to the local economy but are exporting those solutions around the world.

This co-location of Government agencies with commercial innovation organisations is recognised elsewhere around the world and has resulted in terrific benefits to national economies in countries as diverse as Israel and Scandinavia.

Find it hard to believe that this has worked and Australia has an innovative public service? A report last year by the Centre for Workplace Leadership at the University of Melbourne found public sector organisations are more likely to have reported higher levels of radical innovation than the private sector.

This innovation has enabled Australia to survive, and in fact prepare and stay ahead of, major challenges such as the global financial crisis and the contraction of our mining sector.

Non-government organisations, research organisations and businesses interact with many departments on a daily basis to help identify potential issues and solutions to them, and then implement those solutions often not just for the Australian Government, but for other international customers.

It is unlikely any one Commonwealth department is solely responsible for policy development in the field in which our NGOs, and even commercial organisations, can provide specialist input.

For example, the Australian Medical Association (AMA) might have close associations to the Department of Health and the National Farmers’ Federation to the Department of Agriculture, but you can bet they also work regularly with others.

Therefore, the question is what would be the impact of decentralisation on innovation? If the Department of Health moved to Alice Springs, would the AMA go too? If not, would the department have less access to industry expertise than it has today and would the health of our nation be impacted as a result?

When Minister Nash announced the decentralisation plan at the National Press Club she opened with the successes of regional businesses to grow and export their capabilities and products around Australia and the world. And then she diverted into decentralisation.

Rather than moving the deck chairs of Government departments, at an enormous cost and negative impact on the nation, why not invest in support, job training and new business growth in regional areas? Why not grow new jobs, new businesses and new export dollars in regional and rural Australia? Why not add to the national economic pie, create reasons for businesses and people to develop or move there, rather than force departments and people to go?

While efforts to increase employment in regional centres are to be applauded, even the worst mathlete would find it difficult to make the decentralisation calculation come out positive, from any perspective. Let’s use job and economic creation, not job relocation, as a way to drive our economy, and benefit every Australian, not just those in a few Coalition electorates.

Glenn Keys – Chair Canberra Business Chamber

Local business looks for new ways to drive customers to store

Since 2010, Cold Rock on Hibberson Street in Gungahlin has been a popular spot for Canberrans to treat themselves.

Cold Rock offers a family-friendly, fun atmosphere in which to make a selection from around 35 ice-cream flavours and over 45 mix-ins, try a famous supershake, or in the colder months their range of hot waffles with your choice of ice cream and toppings, and thick hot chocolates.

Open from morning until late, Cold Rock Gungahlin is also an after-dinner dessert destination of choice for people dining at local hospitality venues.

The idea of customising a snack or dessert has proved popular in the ACT and around the world, with the Cold Rock brand spreading across the globe.

The owner of the Gungahlin Cold Rock franchise, Ben Meek says the concept has been warmly embraced in Canberra, particularly on warmer days.

“We are very busy in summer,” Mr Meek said. “But we look for ways to attract customers all year and demand doesn’t drop off as much as you might think in winter.”

This winter, Cold Rock Gungahlin is offering indulgences such as hotrock fantasies, hot fudge sundaes and waffles, as well as its crowd-pleasing hot chocolates that range in flavour from the classics through to bugglegum or cake batter.

Ben’s marketing savvy is proving important to the business following the closure of Hibberson Street to traffic due to light rail construction.

Through the Light Rail Business Link Program, Ben undertook marketing training to help his business adapt during the construction period.

“A longer closure notification period would have been good and there are still things we don’t know. For example, the closure has seen my business lose most of its outdoor seating and I don’t yet know if I will get it back.

“The challenge from the construction work is that it can discourage people from simply wandering down the street and stopping into shops. We have to position ourselves to draw people to the Gungahlin Marketplace and then encourage cross-pollination,” Mr Meek said

Cold Rock has already seen this pollination in action and is keen to maintain it during construction. “We get families coming to do their grocery shopping and they will come in and have a coffee together and then one parent will spend some more time here with the kids, while the other parent does the weekly food shop. It means the morning out is fun for the kids and the family gets to spend time together.”

Cold Rock has also cleverly offered deals to the light rail construction workers to encourage them to drop in.

The advocacy of the Light Rail Business Link Program for Hibberson Street businesses helped Canberra Metro prioritise and address the specific needs of businesses on the Hibberson Street retail strip in their construction implementation.

Mr Meek said Canberra Metro has fulfilled its role and done everything that can be expected of them to date, including working with businesses to design signage that has been hung on construction fences to direct people to stores in the Marketplace.

Ben does see potential for light rail to contribute to his business once it is completed. “While I don’t imagine a big uptick in trade from commuters,” Mr Meek said, “Light rail will lead to more people living in the Gungahlin area and that will have a flow-on effect. I also think it will help attract greater commercial activity, including the cinema in the next couple of years, and in turn this will be a drawcard which will bring more customers to the town centre.”

One goal of the Light Rail Business Link Program is to keep businesses operating throughout the construction process so they are able to reap the benefits light rail will offer. If any local businesses require support due to light rail construction, please get in touch with Program Manager Lisa Morisset on 6247 4199.

Light Rail Business Link program helping local companies go for ‘Gold’

Gold Leaf Tree Services

Light Rail Business Link program helping local companies go for ‘Gold’

One goal of the Light Rail Business Link program is to help ACT businesses be ‘project ready’ to take advantage of major infrastructure investment by ensuring they have appropriate skills to participate where possible. It has provided specific training opportunities and information sessions to provide Canberra based businesses with the knowledge to effectively seek out opportunities related to light rail.

Gold Leaf Tree Services may be a small, local business but it didn’t stop them taking an active interest in the project early on through the Light Rail Business Link information sessions. They then successfully bid for work to assist with light rail corridor preparation.

“The training offered by the Light Rail Business Link program gave us confidence to bid for work on major infrastructure projects, like light rail,” Director Gold Leaf Tree Services, James Macpherson said.

“It helped us have realistic expectations, understand the process, and be sufficiently prepared to bid if the opportunity presented itself.

“We learnt how to minimise risks, highlight our strengths, and who to seek tailored advice from when we needed it.”

Gold Leaf is committed to highlighting the role arboriculture plays in Canberra’s urban renewal and felt it could offer local insight to the light rail project.

“While our initial contract related to safe, timely tree removal along the corridor,” Mr Macpherson said, “we’ve also been able to liaise with Canberra Metro and provide strategic advice on tree management based on our extensive local knowledge.

“We look forward to seeing the new trees planted and professionally nurtured for the enjoyment of everyone along the corridor.”

Removal of trees along the busy corridor required application of tree felling techniques that would enable the work to be completed efficiently and safely.

“We’re proud of our staff who demonstrated their specialised skills on this project. There’s a shortage of skilled arborists in the ACT and we believe this high-profile project will remind people this is an interesting job and a qualification worth seeking.”

To learn more about Gold Leaf Tree Services visit:

6 April 2017

Gugan Gulwan Youth Aboriginal Corporation: WIN Business of the Month – April 2017

Congratulations to Gugan Gulwan Youth Aboriginal Corporation, our April 2017 WIN Business of the Month

Gugan Gulwan is an Aboriginal youth centre located in the ACT suburb of Wanniassa. It works with its clients through a range of programs that go well beyond the services provided by most youth centres. They include a Drug and Alcohol program, a Child, Youth and Family Support Program, NDIS outreach Program and a Reconnect Program to support young Aboriginal and Torres Strait Islander people. Gugan Gulwan gives support to parents and the family unit, focusing on skills development for young people.

It runs a Young Mums group, arts and music programs, and school holiday programs.

The Gugan Gulwan Youth Aboriginal Corporation is registered under the Corporations (Aboriginal and Torres Strait Islander) Act 2006.

WIN NEWS and Canberra Business Chamber are seeking to celebrate the achievements of ACT businesses. Each month one local business will be named WIN Business of the Month and their most recent success will be the basis for a story on WIN NEWS.

If you are a member of the Chamber or you know of a business that is a member who has contributed positively to the ACT, please tell us all about it.

We are seeking nominees of all types – micro, small, medium and large businesses. You might want to nominate a business because they have recently expanded, have celebrated a milestone, secured a major contract or client, attracted people to the region or played a role in promoting the ACT, contributed to the community, been exceptionally innovative, or provided excellent service.

Canberra Business Chamber - WIN Business of the month … a WIN NEWS local initiative.

A Ticket to Ride

ticket to ride on

Wherever major transit infrastructure is built, large-scale urban redevelopment is generated along the corridor.

Along Canberra’s light rail corridor, new urban villages will complement garden suburbs – giving a real choice in places to live, work, play and do business.

According to research undertaken by the Center for Economic Development and Research at the University of North Texas in 2007 on the DART light rail system in Dallas, the total value of projects attributable to the presence of a DART light rail station since 1999 was US $4.26 billion. The total local and state fiscal impact of development associated with DART is estimated at US$127 million per year.

Light rail can potentially reduce congestion and pollution and encourage more Canberrans to embrace an active lifestyle.

In its position paper: The Benefits of Light Rail, the Tourism and Transport Forum argued, “light rail is conducive to urban regeneration projects, providing permanent infrastructure and frequently attracting a high ratio of associated investment”.

The paper also stated, “From a city-branding perspective, light rail is attractive to residents, commuters, tourists and other visitors – an appeal that can be enhanced further by private sector marketing expertise”.

It is this branding and marketing potential the next Light Rail Business Link Quarterly Forum will explore.

Tania Parkes is a social planning consultant with 20 years experience in successfully delivering strategic communication, community consultation, social research, and social and economic impact assessments for government, commercial and community property developments and infrastructure projects.

Tania will share with Forum attendees insight on how light rail can impact on communities, the anticipated urban renewal and potential to change how people live and do business.

Also addressing the Forum, will be Todd Wright from Threesides Marketing. Todd will offer ideas for businesses on partnership marketing – ways Canberra’s new transport network provides unique opportunities to business to attract visitors and customers through collaboration.

The Forum will also include a construction update.

Light lunch and networking opportunities will be provided following the presentations.

8 February 2017


ACT needs more than one One of a Kind

One of a Kind Director, Stuart Forsyth

A local accommodation provider has brought a new kind of serviced apartment to Canberra, creating a sustainable, ‘eco-chic’ home away from home for visitors.

The first One of a Kind Apartments are located just off Northbourne Avenue in Dickson. One of a Kind Apartments offer environmentally-friendly, award winning serviced apartments in Canberra, unlike any other.

The apartments are family owned and run, and designed to provide a distinctive, urban eco-tourist experience for guests visiting Canberra.

One of a Kind Director, Stuart Forsyth says the environmental credentials of the accommodation have helped make them popular with international tourists.

“Because we are different, we have quite a following online and through social media. Many travellers are specifically looking for a unique experience, and we give them that. There is an enormous appetite for businesses that do something different and do it well,” Mr Forsyth explained.

Each of the seven apartments are spacious, generously appointed and can comfortably accommodate both individual travellers and family groups alike, and are perfect for a business or pleasure stay. There is art throughout the complex and each apartment is individually and stylishly furnished.

“Sustainability was core to every decision we made when building the apartments, from energy and water efficiency to material choices like glazing, cladding and floor covering,” Mr Forsyth said. “We were committed to innovative design, construction and finishes.”

The result is One of a Kind being the first apartment complex in the ACT to achieve an EER of eight.

One of a Kind opened three years ago and its occupancy has continued to grow as it has become established.

Light rail construction has provided new potential guests for Canberra accommodation providers and a number have chosen to lay down their head at One of a Kind.

“Because the apartments have kitchens and other amenities, like a laundry, they are perfect for people coming to Canberra for an extended stay, for example some of our recent guests have included technical experts from overseas or interstate who have come to Canberra to work on the light rail project.”

New arrivals at One of a Kind get outstanding service. Before they arrive, they are asked what foods they like and will find this, along with all the basics, in their well-stocked fridge and pantry.

Keyless keypad entry allows guests to arrive at any hour and provides absolute security with a minimum of fuss.

The One of a Kind group is now turning its minds to their next accommodation project. Mr Forsyth said they are interested in establishing another accommodation offering and building on all they have learned to make it even more innovative and sustainable.

While light rail has already brought custom to his business, Mr Forsyth believes there will long-term benefits of light rail for the entire accommodation sector.

“When people visit somewhere overseas, or even interstate, they want to be able to easily get around. Public transport, like light rail, will help people move more easily around Canberra and I believe this will increase the number of people choosing to visit our city and region.

“You have to remember, that many people around the world live in cities where they don’t drive and have never learnt to do so. So visiting a city where you are likely to need to hire a car and drive in order to visit sites is not only unattractive, but actually not possible for them.

“Having a transport system that will help tourists move around will improve their experience and increase the likelihood of them recommending Canberra to others.”

With One of a Kind apartments located very close to the light rail corridor, it is in the heart of the construction. “Whenever there is change there is going to be some disruption,” Mr Forsyth said. “The trick is to manage the disruption as well as possible to minimise impacts. Our experience with light rail to date has been that the change is being managed very well.”

8 February 2017

Territory Traffic Engineering keeping Canberra moving

Territory Traffic Engineering

12 December 2016

Territory Traffic Engineering keeping Canberra moving

Major infrastructure projects often impact traffic movement and the better this is managed the less driver frustration there will be over delays and the more efficiently a project can be completed.

Anyone driving along the light rail route where construction is now underway, will likely appreciate the amount of effort required for traffic management and the amount of planning behind it.

A large portion of the credit for traffic management along the corridor can be attributed to Canberra’s own Territory Traffic Engineering (TTE).

Territory Traffic Engineering Pty Ltd (TTE) is an engineering consultancy providing temporary traffic management planning in ACT & NSW, traffic control training and a variety of drafting services. The team provides temporary traffic management services including concept planning, staged works planning and local authority approvals, utilising their skills and the latest software to ensure information accuracy and quality of presentation.

“Every time you see a roadworks sign on a Canberra street, it has been planned and approved,” TTE Managing Director Mark Ritchie explained.

TTE is engaged by the contractor to plan out the road works needs and schedule them in advance, they then arrange all approvals.

The company’s expertise and experience enables them to help contractors assess traffic management requirements, devise a plan that will minimise impact and allow work to be completed as quickly as possible.

“We provide our clients with an independent overview of the traffic management plans that will be required for each project. Resourcing to implement the plans is managed by the contractor,” Mr Ritchie said.

TTE is now assisting with design of traffic management plans for construction of Canberra’s light rail.

“We were very proactive and introduced our company to Canberra Metro as soon as they were announced as the preferred contractor,” Mr Ritchie said. “This ensured we were in the mix when it came time for them to look for a traffic management partner.”

While TTE was involved with construction of Majura Parkway, Mr Ritchie believes light rail will be the biggest project for the ACT in terms of traffic management planning.

TTE expects to expand due to its involvement with light rail. It has already employed an additional staff member since beginning work with Canberra Metro.

Mr Ritchie encourages other local businesses to explore opportunities presented by light rail. “Our experience with Canberra Metro has been very positive. Staff are always helpful and seem highly committed to involving Canberra businesses in this project.”

TTE has utilised Light Rail Business Link to attend activities where it has been able to network and connect with key stakeholders.

COAG Energy Council Statement: National Energy Productivity Plan (Perth – 23 July 2015)

COAG logo

COAG Energy Council Statement: National Energy Productivity Plan (Perth – 23 July 2015)

The COAG Energy Council (the Council) agrees to common objectives in improving Australia’s energy productivity: to reduce costs for household and business energy users; maintain our competitiveness; grow Australia’s economy; reduce carbon emissions; and improve our sustainability.

Energy productivity allows us to get more value from the energy we consume. The Council acknowledges that energy productivity measures can also drive a range of wider economic benefits, such as labour and capital productivity improvements to businesses and jobs in new services.

The Council agreed in December 2014 to develop a new collaborative policy framework for energy productivity to ensure energy consumers can effectively manage and reduce their energy bills and are maximising the value of their energy to support a growing, competitive and sustainable economy.

The Commonwealth Government also announced in its April 2015 Energy White Paper a commitment to lead the development of a National Energy Productivity Plan (the NEPP).

In addition to collaborative measures, the NEPP may be broader, recognising opportunities in wider sectors, such as vehicles, and the roles played by the Commonwealth, all levels of government, industry and wider stakeholders.

Acknowledging the likely complementary nature of these two commitments and the benefit of a comprehensive national approach, the Council welcomes the Commonwealth’s commitment and agrees to work together to support the development of the NEPP as a coordinated national plan.

The Council agrees that the NEPP should seek the following outcomes in improving the energy productivity of Australia’s businesses, households and the energy system:

  • Energy consumers are able to effectively manage their energy costs and are engaged in improving the productivity of their energy use to support a growing, competitive, and sustainable economy; and
  • The energy system (including electricity, gas and transport fuels) delivers least cost energy in the long term interests of consumers to drive a competitive and sustainable economy.

The Council also acknowledges the Commonwealth’s commitment to an aspirational National Energy Productivity Target to improve Australia’s energy productivity by up to 40 per cent between 2015 and 2030. The Council will consider this target in its wider analysis.

To allow for ongoing benchmarking of Australia’s energy productivity performance with that of other countries, Australia’s economy wide energy productivity will be measured as national Gross Domestic Product divided by primary energy ($GDP/PJ).

Recent studies have identified opportunities for energy productivity improvements across many sectors including: industrial, commercial and residential sectors, passenger and freight transport, and within the energy system itself. There are further opportunities for energy productivity improvements to be gained through ongoing reform to Australia’s energy markets and supporting mechanisms to allow energy users to effectively participate in these markets.

With the growing complexity of new services in the energy market and more active consumers, the Council recognises that an important part of the NEPP will be ensuring that energy efficiency measures and energy market reforms are coordinated and complementary.

The Council agrees to undertake an initial review of the opportunities across the economy for improving energy productivity and consider a gap analysis of existing relevant work streams and potential areas for further work, working with stakeholders. The Council will seek to agree collaborative measures to support an initial NEPP work plan by the end of 2015.

The Council has a well-established work program across both energy efficiency and energy market reform. Collaboration on the NEPP will operate within the context of existing agreements.  The NEPP will reference existing work, but not duplicate it, proposing new measures which are complementary and build on current energy market frameworks.  Individual measures will be subject to robust decision criteria including policy rationale, appropriate cost-benefit analysis, regulatory impact assessments and stakeholder consultation. Measures may be prioritised based on their expected impact.

The Council agrees that the NEPP will be a coordinated approach in order to create a comprehensive national plan. Beyond Council agreed collaborative measures, the Council acknowledges that the NEPP may also include Commonwealth measures, measures undertaken by one or more jurisdictions, and voluntary industry action.

The NEPP will not be static and its work plan will be reviewed periodically by the Council, to reprioritise Council efforts and achieve agreed objectives.

Click here to also view the final statement.

COAG Energy Council Secretariat
Telephone: (02) 6243 7788
GPO Box 9839, Canberra ACT 2601

Notice of Annual General Meeting

Canberra Business Chamber Limited


Canberra Business Chamber
216 Northbourne Ave, Braddon

on Monday 9 May 2016 from 5.30pm – 7.30pm


  1. Chair’s Report
  2. Treasurer’s Report
  3. CEO’s Report
  4. Other Business

Financial and Annual Reports can be found by clicking on the links below.

Register your attendance via email to

A member may appoint a proxy to attend and vote at the Annual General Meeting of Members. A Member must submit the proxy appointment form at least 48 hours before the Annual General Meeting of Members to the Secretary at either or Ground Floor, 216 Northbourne Ave, Braddon ACT 2612.

Please note that only financial Members are permitted to vote at the Annual General Meeting of Members and each financial Member is entitled to one vote only.

Archie Tsirimokos

ACT & Region Chamber of Commerce & Industry


Notice is given that the
Annual General Meeting of Members of Confederation of ACT Industry
t/a ACT & Region Chamber of Commerce & Industry will be held at

5:00 pm on Wednesday 27 April 2016
Canberra Business Chamber
216 Northbourne Avenue, Braddon


1.    The Chairman’s opening address.

2.    To receive and consider the balance sheet and statement of income and expenditure of the Confederation of ACT Industry for the year ended 31 March 2015, together with the reports of the Board Members and Auditors.

3.    To receive and consider the balance sheet and statement of income and expenditure of the Confederation of ACT Industry for the year ended 30 June 2015, together with the reports of the Board Members and Auditors.

4.    To reappoint RSM Bird Cameron as the auditors of the Confederation of ACT Industry.

5.    Chairman to declare the appointment and secondment of Board Members and Officers.

  • Confirm secondment of three board members from Canberra Business Chamber Limited Board. (Greg Castle, Louise Hughes & Laurie McDonald)
  • Confirm Kathy Kostyrko to continue as deputy chair on the board.


Register your attendance via email to


As a member of the Canberra Business Chamber you automatically are entitled to attend and vote at the upcoming Confederation of ACT Industry AGM.

A member may appoint a proxy to attend and vote at the Annual General Meeting of Members.

A Member must submit the proxy appointment form at least 24 hours before the Annual General Meeting of Members to the Secretary at either or Ground Floor, 216 Northbourne Ave, Braddon ACT 2612.

Please note that only financial Canberra Business Chamber Members are permitted to vote at the Annual General Meeting of Members and each financial Member is entitled to one vote only.

Greg Castle

Customer Service Training Designed for Canberra Businesses


We are pleased to announce the launch of the CBR Service Champions online learning program. This is the first training course of this kind which has been designed specifically for Canberra businesses to enhance the customer service experience for our local, interstate and international visitors.

We are all responsible for giving our visitors a good time

Our visitors will interact with a range of people during their stay and for this reason CBR Service Champions has been developed various industries and roles. So whether you are the waiter that delivers the coffee, the hotel receptionist that takes a reservation, the shop assistant that sells them a dress or the coordinator that manages their next conference, we all have a role to play. This course can help you and your staff to provide our visitors with an unforgettable experience that makes people keep coming back to Canberra and your business.


Canberra Business Chamber has worked closely with the developers of this program and provided joint funding with Visit Canberra, Austrade and a range of local organisations to deliver this unique learning opportunity. Limited free registrations are available to eligible participants so get in touch with us on (02) 62474199 to see if a free place is still available, and to receive your unique discount code. If you miss out on a free spot don’t worry, the course can still be purchased for only $90.


The course comprises of five modules that can be completed online at your own pace. The modules are between 20-40 minutes that you can do one at a time. If you leave mid module, the course will prompt you to resume at the point where you left. Being online, this course provides staff and their managers the ability to access learning at the time they best learn and in an environment that suits them. The course has been optimised for mobile devices so if you like learning on the run login on your tablet device today.

More information
For more information about the course visit