Customer Service Training Designed for Canberra Businesses


We are pleased to announce the launch of the CBR Service Champions online learning program. This is the first training course of this kind which has been designed specifically for Canberra businesses to enhance the customer service experience for our local, interstate and international visitors.

We are all responsible for giving our visitors a good time

Our visitors will interact with a range of people during their stay and for this reason CBR Service Champions has been developed various industries and roles. So whether you are the waiter that delivers the coffee, the hotel receptionist that takes a reservation, the shop assistant that sells them a dress or the coordinator that manages their next conference, we all have a role to play. This course can help you and your staff to provide our visitors with an unforgettable experience that makes people keep coming back to Canberra and your business.


Canberra Business Chamber has worked closely with the developers of this program and provided joint funding with Visit Canberra, Austrade and a range of local organisations to deliver this unique learning opportunity. Limited free registrations are available to eligible participants so get in touch with us on (02) 62474199 to see if a free place is still available, and to receive your unique discount code. If you miss out on a free spot don’t worry, the course can still be purchased for only $90.


The course comprises of five modules that can be completed online at your own pace. The modules are between 20-40 minutes that you can do one at a time. If you leave mid module, the course will prompt you to resume at the point where you left. Being online, this course provides staff and their managers the ability to access learning at the time they best learn and in an environment that suits them. The course has been optimised for mobile devices so if you like learning on the run login on your tablet device today.

More information
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